Shipping policy
Last updated: July 2026
Our Commitment
At Kefi Farms, we grow, cure, and pack every bulb by hand, and we want it to reach you in the same great condition it left our farm. This Shipping Policy covers our shipping methods, timeframes, and related procedures for orders placed at kefifarms.com. Placing an order means you accept the terms below.
Where We Ship
We currently ship to the contiguous 48 U.S. states only. Kefi Farms strives to follow known state and regional Allium quarantine zones, but current regulations can vary and change, and it is ultimately the buyer's responsibility to know and comply with the rules that apply in their location; Kefi Farms is not liable for orders affected by these restrictions.
We are not yet able to ship to Alaska, Hawaii, U.S. territories, or international addresses -- we hope to expand shipping coverage in the future.
Processing & Delivery Times
· Processing time is 1-3 business days for in-stock items during the Seasonal Shipping Window.
· Standard Shipping is 2-7 business days after processing time, depending on destination.
· Orders are shipped in the order they are received.
· Order confirmation is sent immediately; tracking is emailed once your order ships (allow up to 24 hours for tracking to update).
· Orders are not processed or shipped on weekends or federal holidays.
Seasonal Shipping
Popular varieties can sell out early in the season -- we recommend ordering ahead of your planting window.
Garlic is a seasonal crop, and our shipping windows follow the growing calendar:
|
Product |
Ships |
Seasonal Shipping Window |
|
Seed garlic/planting stock (for Fall planting) |
Monday - Tuesday |
September – December, while supplies last, in the order pre-orders were received |
|
Culinary garlic (for eating) |
Monday – Thursday |
September – February, while supplies last |
Shipping Rates
● Standard shipping: $8.95 flat rate per order. We ship USPS or UPS.
● Need expedited shipping, or a bulk/wholesale shipping arrangement? Contact us at info@kefifarms.com before ordering, and we'll do our best to accommodate. Additional fees apply.
Packaging
All garlic ships in breathable packaging to protect bulb quality in transit. Each bulb is inspected by hand before it's packed — if we see a problem, we don't ship it.
Address Changes
Address changes can only be made before your order ships. Once a shipping label has been created, we're unable to modify the delivery address. Please email info@kefifarms.com with your order number as soon as possible if you need to make a change. If a package is lost or returned because of an incorrect address provided at checkout, reshipping costs are the customer's responsibility.
Weather & Delays
We ship in all seasons, but extreme weather can occasionally delay carrier delivery. Garlic is a living, breathing product, and prolonged heat or freezing temperatures in transit may affect quality in ways outside our control. We're not responsible for delays caused by the carrier or by weather events.
Missing, Lost & Damaged Packages
● Check your tracking information first to confirm delivery status.
● Contact info@kefifarms.com within 3 business days of the delivery date shown on tracking.
● Include your order number and photos of the damaged product or packaging.
● For packages confirmed lost by the carrier, we'll reship or refund at our discretion, subject to product availability. If the original variety is no longer available, we may offer a comparable substitute or a refund.
Agricultural Compliance
Kefi Farms takes reasonable precautions to identify known state and regional agricultural shipping restrictions. These rules and restrictions vary and change by region. It is the buyer's responsibility to confirm that garlic may legally be shipped to your state or local jurisdiction before you order. Kefi Farms is not liable for orders that are delayed, confiscated, or destroyed due to state or local agricultural regulations, and such orders are not eligible for refund or replacement.
Order Insurance
Orders shipped include shipping insurance covering up to $100. Insurance claims for lost or stolen packages are filed with the carrier and may require photos of the damaged product or packaging. Additional insurance is available for an added fee. For large orders, contact info@kefifarms.com
Force Majeure
Kefi Farms isn't liable for shipping delays or damage caused by circumstances beyond our control — including natural disasters, extreme weather, carrier disruptions, labor strikes, or government action. We'll do our best to communicate any such delays as soon as we're aware of them.
Questions
Kefi Farms | PO Box 10 Murphy, OR 97533 | (530) 570-1112 | info@kefifarms.com
Please include your order number in all communications.